MessageType SafeCommunityVerified
Support Triage Contract
Classify a support request and return urgency, owner, and next action.
A system-message pattern for routing support work without losing the evidence behind the classification.
- Provider
- Type Safe
- Reviewed
- September 14, 2026
- Project status
- Community
- Verification
- Verified
- Categories
- support, operations
- Compatibility
- TypeScript, JSON Schema, Zod
Inputs
- ✓Customer message
- ✓Account tier
- ✓Recent account events
Outputs
- ✓Category
- ✓Urgency
- ✓Owner
- ✓Recommended next action
Variables
- ✓customer_message
- ✓account_tier
- ✓recent_events
Decision tasks
- ✓Classify
- ✓Route
Implementation guidance
Keep the declared inputs and outputs visible in code review. Validate every model response before it reaches a database, API, or customer-facing action.